1. What services does Eastern Softronics provide?         Eastern Softronics works with leading organizations world-wide to provide them with outsourcing services and offshore development solutions. Broadly, we provide the following services: • Application Development and Maintenance • Product Development • Flash Development • Portal Development • Open source Customization • Social Networking • Internet Marketing and SEO • Hosting Solutions • Network Solutions • Staffing Solutions 2. Has Eastern Softronics developed any products/web applications of its own?         Yes, we have our own flagship products in the area of web applications which have been widely used worldwide. 3. What are Eastern Softronics’s flagship products? • MEDESTO (Hospital Management application) • SCADEST (School Management application) • HREAZE (Human Resource Management application) • iHOMANES (Hotel Management application) • College Automation application • Email Grabber 4. Where is Eastern Softronics’s Development center located?         Eastern Softronics is headquartered in Chennai, India with development centers in India (Chennai), US, UK, Oman, and Malaysia. 5. What are the normal working hours in a day and week?         We work from Monday thru Friday. Our working hours are from 9:30 AM – 6:30 PM (IST) 6. What are the modes of communication? • Telephone using VoIP technology • Web Conference • Email • Instant Messaging 7. What type of a team does Eastern Softronics have?         At Eastern Softronics, we have an exceptionally bright and talented professional team with many years of experience of working with MNCs. All of our developers/programmers are Engineering Graduates. We have the distinction of attracting and retaining bright talent through promotion of a culture of growth and continuous improvement. 8. What type of processes does Eastern Softronics have in place?         At Eastern Softronics, we have in place sound processes that enable us to deliver best- in-class services to our clients. Our processes are designed to help our clients check project updates on a real-time basis. Our Quality methodologies enable us to deliver defect free service and project management tools that allow us to manage the projects effectively. To ensure the timely and quality delivery for high client satisfaction, we have implemented the following processes: • Prototypes & Staged Deliveries • Weekly Status Reports • Comprehensive Bug Management System • Configuration Management • Knowledge Management System 9. What are the company's core competencies?         Our core competencies are the following: • Expertise in Microsoft .NET, JAVA, Core Java JSP, Java Servlets, VB.Net, ASP.Net, PHP/Perl CGI, Java Script, HTML/DHTML, XML • Best-of-the-breed IT talent. • State-of-the-art offshore development facility. • Partnerships with leading global software companies 10. Do you provide post-development maintenance?         Yes, we do support all software we design and deliver on the basis of a separate support/maintenance contracts. Feature enhancements and developments are handled as separate contracts. We track all post maintenance requests, issues, bugs, etc. 11. What engagement models does Eastern Softronics offer its clients?         We offer multiple engagement models to meet diverse needs of our clients. We offer the following engagement models or a combination of the three: • Offshore Business • Onsite Business model • Onsite – Offshore Business model 12. Why would I want to outsource to Eastern Softronics?         Once you have absorbed the advantages of outsourcing software development to India with all the research studies, we believe that the only question that you really need to ask is this – which enterprise do I outsource to? Choose the appropriate partner and you are onto an expressway to growth and financial success.          Based on this understanding, you could spend the next few months to wade through reams of data, and speak to hundreds of well wishers to find that right partner or vendor.          Or you could consider Eastern Softronics, a forward looking software enterprise with an unbeatable track record of successful project implementation to customers across the world. 13. What are your terms of payment?         Convenient, flexible and reliable, our international payment methods are easy to follow. 14. How can I trust in your efficiency and believe that Eastern Softronics can deliver?         Eastern Softronics has achieved nearly 100% success with every project that it has handled till date. This strength has been summarized by our clients very succinctly. According to them, Eastern Softronics is one of the 10% of Indian software companies that can actually deliver.          We use an indigenously built software management tool to manage ongoing from the commencement of the project to the final delivery gives us a better control to monitor the project, its modules and the resources working on it, all through its lifecycle. 15. Is the difference in time zones a problem?         The difference in time zones is a natural consequence of the situation when the development team is in another area of the world. The best way around this is setting mutually acceptable times for online meetings. Also, note that the time difference may be an advantage, if you are interested in "round-the-clock" programming. Working with the overseas team in shifts, so that programming goes on 24 hours a day, is extremely efficient if you need to reduce the time to market. 16. What assurance can you provide for client confidentiality? Security & Confidentiality          Eastern Softronics understands the anxiety one would go through before making someone else privy to the ideas and concepts that have been nurtured and evolved over period of time. We believe in ethical conduct of business, and consider protecting the vital classified information received from client and built in to the project sacrosanct. We believe in providing security and confidentiality at all levels of vulnerability. IPR Protection Eastern Softronics respects the IPR of the product being conceptualized, designed, developed, maintained, supported and enhanced by it. Hence, unless otherwise mutually agreed upon and pursuant to the business model undertaken, all materials, produced by Eastern Softronics in the course of project execution, e.g. software, source code, data structures, documentation, design options, etc., fully belong to the client. On contract termination, all material will be transferred to the client, and after the confirmation of the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by you. NDAs Company NDA: We ensure very high-level protection of the data received from our Customers while executing their orders. We will sign the NDA with the client in a mutually agreed format. Employee NDA: Eastern Softronics requires each of its employees to sign a very strict contract, preventing disclosure of any information. Network security We recommend using a VPN connection to transfer data to and from our ODC. This ensures the security in transportation of data. We will also make sure that the network used by a product team is independent of the rest of the Eastern Softronics computing network to avoid any internal leakages. Document security All the electronic material is protected by access level passwords. Even, the printed physical copies of such material are secured and not allowed out of the facility.